Expectations: Realized, and Unrealized mSw April 2021 v05

  It started with a last-minute trip to a doctor’s office and my obsession with operational excellence. An obsession that has fueled my interest in hospitality and medicine: particularly restaurants and medical practices. I am fascinated by the similarities that exist between running a shop and running a busy restaurant or doctor’s office. The parallels…

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No Regrets…

There are times I find myself sitting alone in the dark going over conversations I had with my father during the days and weeks before he passed. I say conversations, but they were anything but. I would talk and he would gesture – punctuating my sentences, making suggestions, validating an idea or admonishing me for…

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