There! I’ve Gone And Done It…

I’ve taught enough classes on Goals & Objectives to recognize just how important it is to share those Goals & Objectives publically when it’s time to accomplish whatever it is you’ve set out to do. It should be a ‘No-Brainer,’ as there is nothing less at stake than your dreams. So, it’s only reasonable to assume that…

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Latest Greatest: Implications of the Latest Round of Recalls…

Latest Greatest… Service Notes: August 2014 There’s been a lot on the news lately about the General Motors recall (Multiple recalls, actually…) and rightly so. It’s the largest in automotive history, figured in the tens of millions of vehicles. To compound matters, General Motors has been joined in the quest to see who can generate…

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Who Cares?

Like any business focused on continuous improvement we spend a lot of time trying to figure out the “one good reason” anyone should take that great leap of faith and give us a chance to show them what we can do.  “One good reason” is all about differentiation: what causes a shop like ours to stand…

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Advised Consent…

I’m not sure where or how something like this should be filed… Not, am I sure of exactly how it would be best handled. There are things that happen during the cource of a ‘normal’ business day that actually defy categorization: they just don’t fit and I think this might be a pretty good example…

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