Ambiguity…

  One of the biggest problems I see in business (and in life) is ambiguity—the lack of clarity in communication. The lack of clear direction. Ambiguity leads to fear, uncertainty, and doubt. Instructions that are less than clear and expectations that are fuzzy and, as a result, generally unattainable. The amount of time that is lost…

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Expectations: Realized, and Unrealized mSw April 2021 v05

  It started with a last-minute trip to a doctor’s office and my obsession with operational excellence. An obsession that has fueled my interest in hospitality and medicine: particularly restaurants and medical practices. I am fascinated by the similarities that exist between running a shop and running a busy restaurant or doctor’s office. The parallels…

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Without Conscious Effort… mSw March 2021 v04

Three words. Just three. And yet there is an entire universe of possibility present in those three words. For me, without conscious effort starts with Zen and the concept of Mushin—roughly translated as no mind. A state without the presence of an active mind. Without ego, anger, and fear. This is something most often experienced…

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Culture Matters…

I’ve thought more about culture since I was accepted as a member of the Patient Family Advisory Council (PFAC) at the City of Hope than I have in my entire life. That’s probably because supporting the City of Hope’s culture is important to me. An important part of what we do on the PFAC. Because…

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