Life Metrics… mSw June 2021 v07

I recently completed and delivered my first presentation in some time. I mentioned it in my last post. The title was “To Do What You’ve Never Done” half of an often-used saying you’ve probably heard before. To do what you’ve never done… You will have to go where you’ve never gone… The content was focused…

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A Teachable Moment… mSw April 2021 v06

  The Universe has a strange—yet, unmistakable—way of letting you know when you’re not paying attention. When you’re not headed in the right direction pursuing the goals and objectives you were meant to achieve. This time the slap came in the form of a combination of a telephone call from a colleague and my wife’s…

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Ambiguity… mSw April 2021 v05.1

  One of the biggest problems I see in business (and in life) is ambiguity—the lack of clarity in communication. The lack of clear direction. Ambiguity leads to fear, uncertainty, and doubt. Instructions that are less than clear and expectations that are fuzzy and, as a result, generally unattainable. The amount of time that is lost…

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Expectations: Realized, and Unrealized mSw April 2021 v05

  It started with a last-minute trip to a doctor’s office and my obsession with operational excellence. An obsession that has fueled my interest in hospitality and medicine: particularly restaurants and medical practices. I am fascinated by the similarities that exist between running a shop and running a busy restaurant or doctor’s office. The parallels…

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