I am a fourth generation, forty-sixy year veteran of the automotive aftermarket: an ASE Certified Master Technician, Service Consultant and Approved Automotive Manager. I grew up in this business with a passion for all things mechanical, particularly those things relating to performance. That passion grew to include all aspects of management, leadership and personal development with a special focus on every day shop operations which resulted in an eight-volume series on automotive shop management published by Cengage Learning and Thomson Publishing. I have been a trade journalist writing to the aftermarket for almost thirty years, devoting my professional life to improving both the image and experience of everyone struggling to succeed in the service industry and I've worked diligently to improve communication and increase understanding between all segments of my industry. This site and everything on it is both an extension and a continuation of those efforts

Expectations: Realized, and Unrealized mSw April 2021 v05

  It started with a last-minute trip to a doctor’s office and my obsession with operational excellence. An obsession that has fueled my interest in hospitality and medicine: particularly restaurants and medical practices. I am fascinated by the similarities that exist between running a shop and running a busy restaurant or doctor’s office. The parallels…

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Without Conscious Effort… mSw March 2021 v04

Three words. Just three. And yet there is an entire universe of possibility present in those three words. For me, without conscious effort starts with Zen and the concept of Mushin—roughly translated as no mind. A state without the presence of an active mind. Without ego, anger, and fear. This is something most often experienced…

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Culture Matters…

I’ve thought more about culture since I was accepted as a member of the Patient Family Advisory Council (PFAC) at the City of Hope than I have in my entire life. That’s probably because supporting the City of Hope’s culture is important to me. An important part of what we do on the PFAC. Because…

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Redefining Our Relationship with Time? mSw Feb 2021 v03

  It seems as if I’ve spent my entire life looking down at my wrist or up at the wall trying to figure out where I was in relation to time. l spent my days in school monitoring the seconds as they slowly formed themselves into minutes and then hours. As an adult—an automotive service…

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